Frequently Asked Questions
Please see below for the answers to some of our most frequently asked questions. If you can not find an answer to your question, please contact us.
Appointments And Booking
When can I have an appointment?
Private appointments are available out of hours on Saturdays from 10.30 am to 5.30 pm, and on Mondays, Wednesdays, and Fridays from 9.30 am to 6.30 pm. A private consultation needs to be booked in advance by using our contact form below. Secure online consultation is also available via Skype or Apple FaceTime, as well as telephone consultation for Follow-up appointments.
Do you do emergency consultations?
Emergency consultations are not routinely available. Your local Accident and Emergency would be advisable in the event of a life-threatening emergency or otherwise see your GP first.
Do I need a GP referral requesting a psychiatric assessment?
A GP referral prior to initial assessment is highly preferable, as well as informing your GP of any recommendations for medication and treatment. However, we appreciate that, sometimes, strict privacy, confidentiality, and discretion is required, and that private patients may not wish to share personal information with their GP.
Pricing And Payments
How can I pay for my consultation(s)?
Private clients make payment in advance by BACS transfer, cash, cheque or credit card via PayPal.
How many sessions will I need?
Patients start to feel better after their initial face to face assessment. Medical recommendations are given about the best course of action for treatment and recovery. Further treatment sessions may be needed to treat more severe, complex or long-standing problems. Mild to moderate problems tend to need several treatment sessions, whilst more severe problems may need longer-term psychotherapy and medication.
Are there any discounts for booking multiple sessions?
A 10% discount for advanced bulk bookings is offered to private patients for five pre-booked Follow-up Consultations, or after attending five Follow-up Consultations.
What happens to my booked appointment and payment if I arrive late?
Late attendance of greater than 15 minutes will be noted as non-attendance and the appointment would need to be re-booked and paid for again. No refund will be issued on booked appointments where late attendance was greater than 15 minutes.
How Do I Get Started?
Contact Us Below
Use the contact form below to get in touch and let us know which of our private psychiatric services you are interested in.
Once you know the date of your first available session, make payment by one of our accepted payment methods to confirm the booking of the appointment.
Make sure you arrive early. Late attendance of greater than 15 minutes will be noted as non-attendance and the appointment will need to be re-booked. No refund will be issued.
Our Online Services Are Available Across The Entire UK And Around The World
Secure online video consultation (telemedicine) is available via Skype, MS Teams, Google Meet, Zoom, Apple FaceTime, or WhatsApp video, as well as telephone consultation. Available in an area near you. All regions in England, Wales, Scotland and Northern Ireland. Our online services are also available internationally around the world and even extend as far as Dubai.
TYNE AND WEAR
East Of England
BURY ST EDMUNDS
Book An Appointment
Our private assessments are now available online to all private patients across the UK and internationally around the world. Use the form below to send us details of your booking and required private psychiatric service. Or email us directly at email@example.com providing details of your required service, including your name, email and phone number.
For emergencies call 999 or visit your nearest hospital.